DW3 Products Group has appointed Chris Follows as the new warehouse & transport logistics manager for Residence Collection and Window Widgets to support the businesses’ strong growth and expansion plans.
Chris brings strong experience working in logistics for 25 years, most recently for the Epwin Group. In addition to his extensive transport knowledge, Chris’ key skills include managing large teams over a 24-hour operation, restructuring warehouses and introducing new systems to meet KPIs and improve efficiencies.
Reporting to DW3’s operations director, Mike Price, Chris is responsible for achieving consistently strong On Time, In Full (OTIF) delivery rates, and implementing a new racking and storage system so stock can be found quicker.
Chris commented: “It’s exciting to be joining two businesses that are experiencing fantastic growth in the market. It’s also timely to review existing systems and processes and see what can be improved to make our service better, quicker and more efficient.
“In just three months of joining, I’m pleased to see that some of my initiatives are paying off and we’re getting great feedback from our customers. KPI forms are now filled in weekly and reviewed monthly, and OTIF has vastly improved. For the first time ever in June and July, Window Widgets achieved zero ‘no picks’!
“Working with Mike is a bonus too. He has very high standards and is hands on. He walks around every time he visits and takes photos so he can see and track the improvements – there is no getting away! DW3 is committed and focused on growth and constant improvement, and it’s brilliant to be part of an organisation that has such drive and ambition. Teams are motivated to achieve and see results, and it’s a great atmosphere to work in,” concluded Chris.
