Hörmann UK has strengthened its newly-formed commercial department with the promotion of Amy Fisher from estimating and field sales support manager to commercial manager.
Having worked at Hörmann for the past six years, Amy has accrued ‘a wealth of knowledge and experience’ from her various positions within different departments at the company. Before starting her new role, Amy worked in the estimating department and in field sales support prior to that, which provided her with the relevant skills to excel as commercial manager.
In her new position, Amy will be responsible for managing over twenty members of staff across five sub-teams – reception, estimating, technical, trade sales and after sales. As commercial manager, Amy will be tasked with streamlining the way each team within the commercial department works, by putting robust and standardised procedures in place to help to improve operations and ensure that the customers experience is as seamless as possible.
Amy said: “I’ve only been in my new position for a few weeks now, but I am really looking forward to developing the department to ensure that we provide our customers with the highest levels of support and service. I believe that by combining the departments into one, will not only give us much more visibility over what is happening within each area, but it will enable them to have a complete overview of our customer’s journey from purchase to aftercare.”
David Newcombe, managing director at Hormann (UK) said: “Ever since she joined the company, Amy has been a valued member of the team. We’re always looking at ways to improve our levels of customer service, and Amy’s promotion, as well as the investment we have put into the commercial department, will ensure that we can provide our customers with service levels that they expect from the UK’s leading door manufacturer.”
