Jack Antosch has joined the team of LogiKal software technicians at BM Aluminium in Tewkesbury. Aged 18, Jack has been recruited as a trainee, but is already supporting customers with technical queries and updates.
Over the past 10 years, BM Aluminium says it has largely been able to mitigate the effects of the skills shortage by successfully training its own team. Senior installations technician Dan Hodges and junior technician Ben Knight, for example, both originally joined the company as trainees and benefited from the comprehensive workplace training programme which is in place.
In his new role, Jack is working closely with customers to customise their LogiKal software so that it takes into account bespoke options such as hardware and glass and enables them to generate their own reports.
Managing director, Dean Hodges, said: “Experience has shown that the best way for us to recruit and retain the high calibre staff we need is to provide our own training in house. Obviously, our software technicians have to acquire the technical skills necessary to support customers, but it’s also essential that they adopt our meticulous approach from the outset and deliver on our commitment to providing exceptional levels of customer service.”
