Trade fabricator, Dempsey Dyer, has restructured its internal sales department.
Every customer has been assigned their own dedicated account manager, who will act as the main point of contact and build a strong understanding of the customer’s business and preferred products, providing them with a ‘better and more personal’ service.
Dempsey Dyer currently employs six account managers: James Womersley, Anna Cusworth, Marie Smith, Louise Park, Jessica Rowley and Natalie Shaw. The team is headed by trade administrations manager, Michelle Bossons, who has worked at Dempsey Dyer for 10 years.
Michelle commented:
“The account manager’s role is to build a close relationship with the customer, understand their ordering habits and ultimately offer them a swift, hassle-free service. Customer feedback so far has been excellent and the sales team are really enjoying working with the new strategy.”
