Window and door hardware distributor, VBH (GB), has reported a 97.1% on time, in full (OTIF) delivery to its customers during May. With thousands of product configurations and tens of thousands of components from its own GreenteQ range and other brands, the company is calling the result a ‘significant achievement’, one that demonstrates its commitment to customer service.
With branches in Kent, Swansea and East Kilbride, VBH has a distribution centre in three of the home countries (with Northern Ireland being largely supplied via East Kilbride) designed to ensure national coverage. Mark Skudder, VBH logistics director, commented: “The OTIF figure takes into account sales of our own GreenteQ branded products, as well as those from our main partners including Glazpart, Hoppe, Maco, Roto, Securistyle, Siegenia and Yale.
“Any delivery delays, of even the smallest item, can have an impact on the timely fabrication or installation of a product. Homeowners expecting an installation don’t want to hear about a missing handle. They want what they ordered when it was promised without excuses.
“We’re particularly proud of the 97.1% figure as May was a very busy month with sales over 8% up on the previous year. GreenteQ sales increased by more than 35% over the same period. This clearly shows that our strategy of developing GreenteQ products such as the Clearspan bi-fold and Invisifold slide and fold ranges to sit alongside our third party offering is working well.”
