The arched and angled frame manufacturer Premier Arches has scored top results in a recent customer survey, ranking highly for product quality, customer service, turnaround times and value for money. The business ranked 4.62 out of 5 for finished manufactured product quality, and 4.19 out of 5 for customer service. Sean Greenall, managing director, said: “We were very pleased to see our higher scores generally correlating with what’s important to our customers.”
In the survey, Premier Arches also ranked 3.69 out of 5 for product turnaround speed, 3.95 out of 5 for value for money, and 4.31 out of 5 for being easy to deal with. “We’re constantly trying to listen, improve and adapt,” Sean continued. “A customer survey was a great opportunity to look at the collective answers from our top customers, which will then drive the changes we make this year.”
“We’re expecting 2022 to be a huge year at Premier Arches, so it’s vital for us to know what our customers think about how we currently perform as a supplier, as well as where they need us to improve moving forward. Along with exceptional manufacturing quality and a ‘make life easier’ offering, clear and honest customer service is one of our three main business principles. We therefore felt it appropriate to share all the results from our customer survey publicly, so that existing and prospective customers can see exactly how we are currently performing.
Out of the 42 customers who responded to the survey, 53% use the company’s unique online pricing and ordering portal to instantly quote and order arched and angled frames, while 65% buy fully glazed frames from profile stocked in-house. Respondents included fabricators, installers and representatives of trade counters.
Established in 2015, Premier Arches manufactures and supplies arched, angled, gable, circular and entirely bespoke windows and doors, in a range of seven stocked systems, including Residence 9, plus another five non-stocked systems. The business offers a full service to fabricators, trade counters, installers and local builders.
Serving many customers across the UK, the St Helens-based company claims to transform the often daunting process of profile bending into a simple and pain-free process, saving fabricators time and money, and helping them win more lucrative projects which would otherwise be turned down.
Sean continued: “When it comes to bespoke arched and angled frames, the finished product quality is vitally important, because there just isn’t enough time to remake badly made items, with bending lead times as they are. So, receiving a score of 4.62 out of 5 from our busiest customers was very pleasing to see.
“We are now putting plans in place to improve on all our scores this year. Recent investment in some new machinery should help us to improve our product turnaround times, which are typically much longer for arched frames because of the bending process involved.
“The insight we’ve gained by asking our customers for their honest and direct feedback has been invaluable. We would like to thank them all for taking the time to respond. It’s now time to analyse and improve, and prepare for what’s set to be a very prosperous year.”
