Emplas has announced that more than half of all of the orders it receives are now placed online through its customer portal.
The figure, based on orders for the first half of this year, also reveal that the majority of those placing orders online do so at the end of the working day or into the evening.
Ryan Johnson, managing director, Emplas said: “There is always still someone at the end of a phone line for anyone who wants to chat their order through before placement, or to place an order by phone but we have seen really phenomenal growth in online ordering in the past six months.
“It delivers new flexibility outside of ‘normal’ office hours, giving our customers time to focus on sales, without having to get back to the office to make sure they get their order in before the close of the day – they can order 24/7.”
Emplas launched its online ordering system and Window Designer in 2013 and its new Door Designer earlier this year. Accessed via the manufacturer’s online portal, once set-up, installers simply have to log-on from any web enabled device, for example PC, laptop, tablet or mobile phone, to access a secure quoting and order processing system.
Ryan continued: “Rapid turnaround is part and parcel of our business now, installers need that flexibility because as we all know, competition out there is fierce.
“We have a project on the horizon that we genuinely believe will revolutionise the way that the industry sells and we’ll be sharing that with our customers very shortly.”
