The Glass and Glazing Federation (GGF) has announced a revised Consumer Code of Practice to its membership. Since 1977, the GGF has operated a Consumer Code of Practice for all member companies who sell direct to consumers (around 80% of members) to comply with. The content of the Code was in previous years agreed with The Office of Fair Trading.
Over the past year, the GGF has been working on a new Consumer Code of Practice for its member companies, to take account of all new consumer legislation over the past two years and to enhance the consumer protection given by members. The new Code was sent out to members at the end of July 2015 along with GGF guidance on dealing with vulnerable consumers, and the latest version of the rules of the GGF.
As part of the new Code and to enhance the benefits to consumers of dealing with GGF member companies, at the end of last year the GGF increased the deposit and stage payment protection to 50% of contract value or £12,500, via the GGF Deposit Indemnity Scheme.
The GGF expects this new Consumer Code to enhance the offering by its member companies to consumers, and contribute to a growth in their sales. In particular, the GGF says that the new Code fits in extremely well with the new GGF consumer website, www.myglazing.com, launched in early September 2015.
Brian Smith, GGF director of home improvement and membership, commented: “This is the latest of many consumer projects that we are working hard on to support our members who are dealing direct with homeowners. As well as the new consumer code, we have recently launched the consumer website MyGlazing.com and, in the coming months, the GGF will be updating our consumer publications for our members to use as point of sale material to their customers.”
