Window and door hardware specialist, Coastal Group, has completed a ‘significant’ six-month investment programme, expanding its headquarters, systems and infrastructure.
Designed to further increase the level of customer service the company offers, in what is reportedly the biggest investment in its history, Coastal has just completed works on ‘major’ new office and warehouse development.
In addition to several thousand square feet of new operational space including significant new warehouse space, greatly improving stockholding, the investment has also seen the creation of new packing lines and a state of the art Enterprise Resource Planning system creating greater cohesion between front and back office operations.
The result means a quicker, more efficient and seamless service for Coastal customers – from point of contact at initial enquiry, through to speedier picking and dispatch of order.
The new office and warehouse expansion follows on from the recent launch of Coastal’s new website and publication of its new Product Ordering Guide (POG).
“As a company, Coastal has been built on delivering great customer service by our experienced and friendly team. Our goal is to become the leading name in door and window hardware in the UK and this investment is a major step towards this,” said Coastal MD Loren Jenner.
“The new warehouse facility really is fantastic, giving us the space to hold much greater stock levels across our product range. That, combined with the new packing lines and ERP system, means customers can source, order and receive the products they need quicker and easier than ever before,” he added.
To find out more and to watch a ‘fly through’ of the new warehouse visit www.coastal-group.com/blog/Major-investment-means-even-greater-Customer-Service-at-Coastal.html
