Bradley Foster, Listers’ head of customer service and order processing, won the Rising Star of the Year Award at this year’s G Awards (G22), beating stiff competition and demonstrating the strength of the trade fabricator’s customer support department. “I was shocked when they called my name out,” said Bradley, “but I was absolutely over the moon – and privileged. It really means a lot to me.
“I enjoy working at Listers, and we’ve all been working hard – especially over these last two years. The philosophy I pass on to my staff is that if we think that something will make the customer service experience better then we should do it.
“I try to put myself in customers’ shoes and ask myself what I would want from that relationship. That’s why I want Listers to be as proactive and as conclusive as possible across all our sites.”
On the G Awards presentation evening, Bradley said: “It was a great night. A whole team of us from Listers attended, so it was the icing on the cake to win the award – even if it was for doing my day job!”
Bradley started in the window industry 2017 when he was 18, and joined the GJB Group (now Listers) as an order processor, a role he did for a couple of years before moving into the IT side of the business. Since then, Bradley has progressed through the business, becoming head of customer service and order processing when he was 23 years old.
“We are thrilled for Bradley,” said Roy Frost, Listers’ managing director. “No one deserves that award more.
“When I first met Bradley, shortly after acquiring GJB in 2017, he stood out as a very capable and motivated young person. It was obvious that he was able to take on more responsibility and that he should be given the opportunities to shine.
“Bradley puts the customer first, and it is natural to him to sort out any problems the customer may have before working out how the problem occurred in the first place and putting in corrective, preventative action. So many people get this simple thing so wrong. But Bradley understands the importance of resolving the customer issue first and fast.”
Rob Waller, Listers’ sales director, added: “Everyone at Listers is delighted with Bradley’s win. We all had a great night celebrating with him at the G Awards.
“Bradley has a very professional and positive work ethic, which is backed up with an impressive knowledge of the company and its processes. Being head of customer services really plays to his strengths because he is efficient, approachable and very customer-focused.
“Another key strength of Bradley’s, and one which Listers really benefits from, is his ability to get things done. If a solution needs to be found for a particular problem or challenge, Bradley will work something out.”
