PVC-U manufacturer John Fredericks Plastics (JFPL) has signed a five-year service agreement with their trusted supplier, Halo (a brand of Veka), ahead of celebrating a three-decade partnership with the brand in April. Representatives of the award-winning business look forward to seeing the relationship flourish even for many more years.
Mark Dicconson, JFPL’s managing director, said that the 30-year shared history was down to product quality, delivery, service and trust, adding: “Halo is an excellent brand – high-quality products designed to last. That works for us, and our customers.
“Customers obviously have grown to rely on the same product now for 30 years, so they have that familiarity, and trust. They have seen how it has consistently performed for three decades.
Established in 1970, John Fredericks Plastics has been trading for 52 years, forging a reputation built on exceeding high standards. When Mark returned to the business as managing director in 2019, he took the decision to use the Halo system exclusively. “This has proven to be the right decision,” said Mark. “I brought Halo to John Fredericks 30 years ago. It’s an exceptional product; one we have been pioneers of and has been involved in many of our innovations over the past 30 years. During my absence from JFPL, a second system had been introduced which was inferior in my view.
“I feel you should concentrate on one thing, and do it really well. Hence the reason I went down the exclusivity route with Halo again. I initially signed a three-year deal on that basis, and then felt comfortable enough to extend that for a further five years. This was done in conjunction with taking full control of all JFPL shareholding. Five years is a long time in business, but I have full confidence in Halo as a brand.”
In what has been a tough two years for businesses across the industry, Mark said that Halo, and Veka’s reliability, has stood out from competitors and assisted JFPL in maintaining high levels of customer service. “It has been the best of our suppliers without question,” Mark added. “It has been extremely reliable. It has been very supportive of us over the years, and this has continued throughout the pandemic. The last two years have been tough, but we’ve managed those challenges, and as a result we’ve experienced excellent growth.”
Neil Evans, Veka’s managing director, said: “It has been an honour to work alongside JFPL for 30 years. Mark and his team continue to raise the bar for quality and service, having demonstrated tremendous resilience during a challenging two years for the industry.
“Signing this long-term service agreement demonstrates immense trust in us, and we will continue to repay that trust by delivering an exceptional product backed by steadfast support. I am extremely confident this partnership is one that will continue to flourish for many years to come.”
