North Lakes NLG Window Systems says it has been quick to take full advantage of its Independent Network membership, having joined the installer support organisation just six months ago.
Recently rebranded from Network Veka, Independent Network recognised North Lakes with one of two ‘Best New Member’ awards at its annual members’ weekend. The Penrith based company has been full of praise for the benefits that membership has brought, such as training; marketing support and heightened customer confidence.
Martin Smith, who owns and operates the company alongside his wife Lindsey, commented: “Independent Network really helps to make the most of being a Veka installer. Not only are customers reassured that they’re buying the industry’s leading doors and windows, but they’ll also be fitted to the highest standards – guaranteed.
“Since joining, we’ve attended various Independent Network training days, and feel more than ever that we’re fully ‘up to speed’ with industry advances as a result. The courses also provide a great opportunity to meet other member companies and get a sense of the culture of Independent Network. There’s a great camaraderie among everyone involved, and we’ve been made to feel welcome throughout.
“It’s early days for North Lakes with Independent Network, but we’re extremely pleased that we decided to join and look forward to further exploring the support available in future – apprenticeships; affiliate partnerships; marketing and online support… there’s so much on offer, it’s hard to remember it all!”
Only companies that meet a stringent set of standards can become Independent Network members. They are then continually assessed to ensure those standards are maintained, with homeowners completing customer satisfaction awards to both trigger their 10-year insurance-backed guarantee, and highlight any issues arising from the installation.
“Having such a comprehensive grasp on what customers think about our work, including word-for-word testimonials, has been a very useful marketing tool,” Martin continued. “We’ve showcased the info on our website and social media, and find it a great way to illustrate that we’re not just making empty claims about the quality of our work!”
Karen Lund, Veka Group’s head of partner programmes, commented: “North Lakes has enjoyed an auspicious start with Independent Network, becoming one of our best new members for its broad engagement and enthusiasm. We congratulate them on the completion of their newly-developed showroom, and look forward to a long and fruitful future together.”
