Fensa, the government authorised self-certification scheme for windows and doors installers, has launched the ‘Installation of the Year’ award, a new competition to celebrate and promote best practice in the industry. The competition is free to enter and will run annually, with all entries for this year valid until 5pm on September 29 2017.
Once entries are in, 10 companies with the highest customer care scores will become longlisted nominees. This longlist will be scrutinised by a panel of judges who will identify five shortlisted finalists. From this shortlist, the ‘Installation of the Year’ winner will be selected in November 2017.
Whilst all entries must be Fensa registered and have passed a RISA inspection at the first time of asking, to be considered as a top entry, companies will need to score highly on quality standards whilst earning excellent customer feedback on the following measures:
Was the sales process positive for the customer?
Do the product(s) installed match customer expectations?
How did the installer treat the customer’s home?
Was the work completed to the customer’s satisfaction?
Would the customer recommend the company to friends & family?
The customer satisfaction survey, which will narrow down the final 10 nominees, will be undertaken by RISA inspectors as part of the post installation process.
The winner will receive the Fensa trophy and the first ever Fensa Installation of the Year title.
Commenting, Dave Mechem, inspection manager at Fensa, said: “I am regularly struck by the high standards and professionalism of the work our members produce. I’m glad that Fensa, as the largest self-certification body in the industry, is now providing a meaningful award for recognising top industry talent.
“I want to use the Installation of the Year Award to showcase and promote the talented installers who are busy defining what best practice looks like in our industry. Their examples will hopefully inspire others to strive for excellence and drive up standards across the board.”
Danelle Kaukau, product manager at Fensa, said:“Our Installation of the Year Award will give our members much-deserved recognition amongst their peers and colleagues for the high quality work they produce. The winner is also set to benefit from recognition by the most visible certification brand in the eyes of consumers.”
