Endurance Doors has appointed James Hayes as head of customer experience.
James joins Endurance Doors having previously worked as head of customer experience at Route 1 Print. Prior to that, he spent over 15 years at Direct Line Group.
According to Endurance Doors, he has already had an impact since taking on his new role. The Endurance Doors’ Customer Experience team is now responding to support requests and processing orders in less than 24 hours, the company said.
James said: “Endurance is a dynamic business with a high-end product range, an engaged and enthusiastic team, and a strong brand. As such, it represents fertile ground to grow further success.
“I’m looking forward to aligning its impressive offer with a customer service culture and the opportunities this will create to build on its achievements as a true market disruptor.”
Stephen Nadin, managing director at Endurance Doors, added: “We’re delighted to welcome James to the team. His appointment is significant because of the important part his role will play in our future plans.
“Through his efforts, he will help to move Endurance’s offer beyond just a physical product to include the whole experience customers have with us – from the moment they research and order a door to its installation and any after-sales support.
“We want to ensure their entire Endurance Doors’ experience is nothing short of exceptional and that it entails minimum effort with maximum value.
“This will create an additional way in which we can stand apart. It will also give installers another major reason to partner with us rather than any other composite door manufacturer.”
