Leaders of Edgetech, which is a Quanex company, have improved the customer quality production review process, and are now offering the enhanced service to customers. The Edgetech team has always prized quality and customer service as the two cornerstones of the business, according to the glazing spacer bar company’s representative.
“Before the height of the Covid-19 pandemic, one area where Edgetech offered outstanding customer service was through its regular customer quality production reviews,” said Edgetech’s representative. “The reviews were compulsory for members of our well-respected Super Spacer Dealership scheme but freely available to customers by request.
“They aimed to ensure that Edgetech customers were applying their spacers to the highest standards, and helped them achieve outstanding results with every unit.
“Highly acclaimed by insulated glass unit (IGU) manufacturers around the country, the quality reviews, carried out in person by experienced technical experts, had to stop during the height of the pandemic.”
Chris Alderson, Edgetech’s managing director, added: “Our customer quality production reviews were a hugely valuable service that helped both us and our customers ensure that Super Spacer was performing to an exceptional standard in millions of units around the country.
“We’re delighted to be able to offer them again, and to have significantly improved the process to make them even more convenient for our customers.
“Thanks to a simple online checklist, our engineers can quickly establish whether any improvements are needed to ensure our spacers are delivering the best possible performance in finished units.
“If you’re an Edgetech customer who would like to take advantage of this service, please don’t hesitate to get in touch!”
For more information, call the team on 02476 639 931 or visit Edgetech’s website.
