It’s ‘all about the customers’ for UK composite door manufacturer, Doorco, which has been announced as a finalist in this year’s G17 Customer Care Initiative of the Year.
“We are absolutely delighted to able to make this announcement,” said Jayne Sullivan, Doorco’s operations director. “Even being shortlisted is testament to our commitment to our customers and the excellent products and service we provide. As one of the fastest growing and most invested-in door companies in the UK, it has been imperative to ensure that our high services levels are maintained both now and in the future. Project Diamond made this happen. Encompassing our strategic programme of investment and growth, Project Diamond focussed on management systems, IT, staff, premises, tooling and engineering, automation and marketing.
“Although Doorco has grown dramatically in the last 12 months, our strategy of customer care has always remained our focus. Project Diamond was about ensuring we managed our growth to maintain, streamline and future-proof high service levels without sacrifice. A large part of the project was the implementation of a completely bespoke software system that allows our customers to process their orders directly. Handling an unlimited number of prep options and configurations, early results show the new system is already saving customers time and giving them greater flexibility, whilst simultaneously real-time tracking Doorco’s performance.
“Just making it to the finals of these prestigious industry awards, let alone winning, gives third-party recognition to our approach and adds further credibility to the way we run our business. It also reflects the excellent team we have at Doorco. Our fingers are very tightly crossed as we look forward to the awards ceremony in London.”
