Leaders of the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) have announced plans to introduce shorter six- and two-year registration options for members next year. This is in addition to the current standard, 10 years. The new options are designed to allow members to offer more relevant protection on installations and replacements, according to the DGCOS’ representative.
“Did you know that, under competent person scheme requirements, installers must provide six years’ financial protection for consumers when replacing windows and doors?” said Faisal Hussain, DGCOS’ chief executive. “Some schemes also only require six years’ consumer protection too. As an industry, we have always offered 10 years as standard. This could be an unnecessary expense.
“We want to give our members the option to provide either a new standard six-year registration or a 10-year ‘added value’ registration. Consumers would still have free access to all our services, which includes our advice line, mediation and access to the ombudsman.
“The new two-year registration level is specifically designed for smaller jobs such as replacement handles, locks or individual units, where a 10-year guarantee is neither needed nor required.
“By offering different registration levels, we are reducing the financial burden on installers at a time when companies have to compete for every penny earned, and when costs are increasing. Installers can still meet their legal requirements towards their customers but can do it at a more accessible price point.
“As it stands, the 10-year package is still vital for companies who are Fensa members, to match their requirements on guarantees.
“Overdelivering on consumer rights by having 10-year guarantees in place adds to the wider cost for all of us across the industry. More information will be provided when the new registration options go live, which is expected to be in 2024.”
For more information about the DGCOS and membership benefits, visit the company’s website.
