QA Schemes Support Services – the service company linked to the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) – has been nominated as a finalist in the Employer of the Year category at the BIBAs, Lancashire’s premier business Awards. Winners are due to be announced on 15 September 2023.
“To have been nominated means a lot to the entire team,” said Faisal Hussain, chief executive of the DGCOS.
“Respect, integrity, teamwork and communication are the core values that we embrace across the business, from the top down. Without them, we wouldn’t be the organisation that we are today. I am delighted that this has been recognised through Lancashire’s business awards, the BIBAs.
“There has been a focus within the company in recent years on creating a positive working culture, which has a direct impact on almost every aspect of the business operation. This is based on the simple logic that a happy workforce will show commitment to, and enthusiasm for, the job, which in turn leads to the best service levels, greater productivity and a high standard, which ultimately benefits members.
“The values that the DGCOS lives by were chosen by the team, therefore they are a complete reflection of what the staff feel is important. These values enable us to speak freely, listen properly, embrace differences, trust each other, work collaboratively, and to know that our contribution will be acknowledged and supported.
“The success of our holistic approach to staff development is proven in hard facts: Our staff turnover in 2022 was 0.02% (the UK average is 16.4%.) Our absenteeism rate in the same year was 0.5%, against a UK reported average of 2.6%. These results prove that, not only do we grow our business by creating new positions rather than having to fill existing ones but that there is continuity within the business, which optimises our workflow.
“We can’t wait to see if we are a winner at the BIBA Awards in September. That would be a boost for the whole team.” Read more about the DGCOS by visiting its official website.
