Systems company, Deceuninck, says it has received ‘very positive’ customer feedback in a recent survey measuring satisfaction rates, customer priorities and the company’s overall performance.
Customers rated Deceuninck UK’s performance across a broad range of attributes. On-time delivery and customer service were reportedly rated outstanding, along with product quality, product appearance and features, service quality and relationships.
Deceuninck Online, Deceuninck’s proprietary electronic ordering system, achieved a score of 9 out of 10.
Customers were also asked which words they associate with Deceuninck. The most highly ranked were reportedly ‘successful’, ‘growing’ and ‘premium brand’. The customers also indicated which factors they consider to be most important about their relationship with Deceuninck. ‘Good support’, ‘service’ and ‘products’ were among the most commonly used words.
Deceuninck sales director, Rob McGlennon, said: “The results from the customer survey are extremely positive. Our customers are pleased with us, so we’re pleased. We scored in the nineties for product quality, product availability and on-time deliveries, which is a fantastic result and a testament to all our hard work.”
