Jason Clemmit, managing director at Certass, said: “As consumer trends have changed, lots of homeowners have come to expect electronic documents, rather than having hard copies come through the post.
“Whether it’s bank statements, utility bills or even receipts from high-street shops, almost everything is done via email now, so that’s what consumers have come to expect from their home improvement installers too.
“That’s why we’ve made our certificates available electronically. It doesn’t only help homeowners, it makes life easier for members too. When a Certass installer registers an installation with an email address, an email is sent with full details on how to download building certificates from the Certass digital download portal. This can be done by the installer or the homeowner.
“We’ve put a safety net in place too, in case an email address is missed, or mistyped. If emails bounce or the certificate is not downloaded within 30 days, a hard copy will still be sent to the homeowner’s preferred address.
“There’s also a 24-hour window after registration to correct any errors. After this, passed certificates are locked and emailed to consumers within 48 hours of member’s sign-off.
Certificates will be in PDF format, so they can be stored digitally or printed by installers as part of their handover information.”
