FENSA has revealed some of its aims for 2018 as the company plans to build on its market position as the scheme of choice for installation companies in the domestic glazing sector.
Since the start of 2018, FENSA has set out on its new strategies to continue to deliver high quality services for its members.
In 2017, following a year of innovation, restructure and management changes, 2018 will see FENSA invest in a range of initiatives and programmes to deliver greater customer service and offer more benefits to installers. From internal customer management systems to new technical guidance documents and exclusive member seminars through to better online services, FENSA is shaping up for challenging but progressive times ahead.
Chris Beedel, director of membership commented, “Last year we launched the FENSA card, the Knowledge Hub and the Installation of the Year competition. We also increased brand profile at major industry events such as The FIT Show and the G17 Awards. 2017 was certainly a year of change and productivity but now we are aiming to build on the momentum by delivering more and better services for our members in 2018.”
The company will also be part of a new GGF Group market research programme that will include in depth analysis of the market. The research project aims to help FENSA gain a better understanding of the needs and wants of its strong customer base of over 6000 installers.
