The team at BM Aluminium has returned to offering in-person training for users of the firm’s LogiKal software, after almost three years of exclusively remote and online support. Regular in-person sessions are now taking place at BM Aluminium’s Tewkesbury headquarters, according to the firm’s representative, where there is a dedicated training space. Online sessions are still available using Teamviewer software.
“Before Covid-19, it was all about customers wanting to optimise efficiency and do as much training online as they could,” said Dean Hodges, the company’s managing director. “Now, there’s a growing realisation that if they spend time with us here they get more from the session – not just because there are no distractions but because we have time to build a better understanding of their knowledge and experience.
“Our training isn’t just about solving problems or answering questions. Sessions are tailored to the needs of individual customers and, like the rest of our support package, very much designed to help them make the most of LogiKal’s capabilities and get even more value from their rental subscription. Training can be useful even for staff who have been using LogiKal for years because it helps them do more with the software they already have.”
LogiKal group training sessions can be exclusive to one customer if that customer is looking to train several staff at the same time. Additionally, the team at BM Aluminium can offer dates for several customers to attend together.
Dean added: “We are very confident that LogiKal is a futureproof option for fabricators. There’s nothing our support team likes more than getting in front of customers and showing them just what the system is capable of.”
The BM Aluminium team also plan to be at the Fit Show in May, demonstrating the latest version of LogiKal and answering questions from customers on the BM Group stand T32. For full details about all of the training options available, call 01684 856 920 or email support@bmaluminium.co.uk.
