Glass Express Midlands has significantly increased its delivery schedule to meet the demands of existing customers while accommodating an influx of new business during 2024.
The new delivery timetable will see overall deliveries increase to two slots a day, which includes four planned routes a week to Wales, and three into London. This has required substantial additional investment in vehicles.
“While product quality is absolutely key to winning and keeping customers, it needs to be supported by unflappable customer support, which includes a regular and reliable delivery service,” Glass Express Midlands MD Arun Photay said.
“So, as we picked up new customers across the UK – and supported existing customers with remote sites – we needed to make sure that our overall package met the demands of the operation.”
Arun explained that any manufacturing business is only as efficient as its weakest point, and any bottleneck – however small – can throttle the entire operation.
“We have spent the last two years fine tuning our operation at Oldbury in the West Midlands,” Arun said. “Primarily this is about making sure that every unit or piece of glass that leaves our facility is of the highest quality.
“But we need to make sure they arrive on time and in one piece, which is why we’ve invested significantly to update our transport division.
“Interestingly, being based in Oldbury in the West Midlands supports our role as a strategic national glass supplier. Given our involvement on an increasing number of high-profile commercial projects, we expect this continue, so maintaining a modern, reliable and regular delivery network is vital.”
Glass Express Midlands was recently welcomed by the Council for Aluminium in Building as a member, and achieved Made in Britain accreditation.
“Both memberships are close to my heart,” Arun explained. “I have always stressed my commitment to professionalism and improving communication within the sector, and being part of a trade association like CAB will allow Glass Express Midlands to partner with more forward-thinking businesses.
“Meanwhile, being Made in Britain-certified proves that our focus on short manageable supply chains puts product quality, sustainability, and customer satisfaction at the top of our list of priorities.”
