Carl F Groupco said it is reaffirming its commitment to On Time In Full (OTIF) measures to meet the needs of its customers.
Owen Coop, CEO at Carl F Groupco, said: “Unlike the standard industry practice of measuring OTIF based on individual line items, we focus on the fulfilment of entire orders. This means that if any component is missing, the order doesn’t meet our high OTIF standard.
“When a customer places an order, they have a right to expect to receive the complete order the next day. The reality is, if you only send 98 out of 100 components, you’ve let the customer down. What use is 98% of tilt and turn hardware, if it means the customer is missing the vital hardware component that means a window can’t get made? If we can only fulfil 98% of an order, it fails our OTIF metric and we don’t count it as a success.”
Carl F Groupco said it reports its OTIF performance daily, ensuring that the target is communicated throughout the business.
Owen added: “We understand how much our customers rely on our products. If necessary, our teams are willing to stay late to ensure orders are dispatched on time. We refuse to let our customers down.
“At Carl F Groupco, we know our success is directly tied to our customers’ success. Excellent service is our responsibility, and a strict OTIF metric is just one of the ways we make that happen.”
